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Fax Broadcasting Support Articles

Below is a list of our most popular support articles.

For all support related needs and a full list of support articles please visit our Support section.


Setting up a document for broadcast

In order to successfully prepare your document(s) for broadcasting please follow the steps below: Screenshot Description Step 1 ...
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Schedule your broadcast

In order to successfully confirm your broadcast you must first log into the UTBox Member Centre. You may also log in at http://www.utbox.net . Once you are logged in click the...
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How do I do a fax broadcast?

Scheduling a fax broadcast is as easy as completing the following steps. Before you begin you must upload a list of fax numbers to your broadcast address book. Once your list is in your address book,...
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Getting started with fax broadcasting

Welcome to getting started with Fax Broadcasting! If you've just started, here are a few things you should know; you will be presented with a confirmation prior to sending so you can see exactly what...
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Setting up a fax number list and merge data

In order to set up a fax number list on your UTBox account you will first need to prepare the fax number list for uploading. To prepare a list of numbers for broadcasting please complete the...
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How do I do a fax merged broadcast?

The process is the same as for normal broadcasting, but: The document supplied must be in Microsoft Word 97-2003 .doc or Microsoft Word .docx format. This format can be saved from Microsoft Word by...
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How do I upload a list of fax numbers?

In order to upload a list of fax numbers you will need to ensure your list is in the right format. Please consider the rules below when uploading your list:
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Broadcasting fair use rule

  UTBox only charges you for successful delivery - we are able to provide this to our customers and apply a fair use rule so that the spirit of the promise is not abused. As such the broadcasting...
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Broadcast report errors explained

Broadcast report error codes are available within a broadcast report. Please keep in mind certain conditions may actually constitute more than one error however the error reported will be dependant...
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"Document is not recognised by our system" error

When uploading a document for broadcasting you may receive a system error "Sorry, but that document is not recognised by our system". This error typically occurs when the file the user is...
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fax and sms messaging latest news
Merged fax broadcast moves to doc and docx
We've recently changed file formats from .rtf to .doc and .docx for our mail merge fax broadcasting
Tuesday, 2 February 2010
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UTBox introduces broadcast forecasting and estimation graphing.
Sunday, 3 January 2010
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UTBox delivers free entry to CeBIT for the organisers
UTBox is an official media partner for CeBIT 2008
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