Broadcast report errors explained

Broadcast report error codes are available within a broadcast report. Please keep in mind certain conditions may actually constitute more than one error however the error reported will be dependant on the stage of the connection process which failed.

For example if a number fails because it was an invalid number, while it technically results in no carrier the error displayed will be more likely number unobtainable as that is checked before a carrier is attempted to be found.

Report Error	Error Information
Carrier established, but Phase A failure Negotiation failed	The number answered however no fax connection signal was detected. This is often caused by the number not being used for fax (i.e. a voice only number.) Check this number by calling it with a normal phone. It may be a line used only for voice.

Early hangup on call	The number was called multiple times, however each attempt was picked up but disconnected before a fax signal could be initiated. Check this number by calling it with a normal phone. It may be a line used only for voice.

Negotiation failed	A fax connection was not able to be made. Check this number by calling it with a normal phone. It may not be in service or there may be a device other than a fax machine on this number.

No answer on line	This line did not answer. Check this number by calling it with a normal phone. It may not be in service.

No carrier detected	On this number our equipment did not detect a fax carrier (fax signals). Check this number by calling it with a normal phone. It may not be in service, may have been busy or otherwise not providing the correct signals.

Number unobtainable	This number does not appear to exist. Check this number by calling it with a normal phone. It may not be in service.

Phone number busy	The destination number was busy during each attempt. Check this number by calling it with a normal phone. It may not be in service or it may be busy.

Sending failed	A fax connection was established but sending did not start or failed to complete. Check this number by calling it with a normal phone. If there is a fax signal it may be likely that the transmission was interrupted, cancelled or experienced degraded line quality. Please try again.

Return to "Getting started with fax broadcasting".

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