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Internet Fax Support Articles

Below is a list of our most popular support articles.

For all support related needs and a full list of support articles please visit our Support section.


Fax Troubleshooting

Having difficulties trying to send faxes via email?
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Making a payment

  To make a payment, first login to the UTBox Member Centre. The UTBox Member Centre is accessible from http://utbox.net by entering your username and password and clicking LOGIN on the top right...
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Setting up automatic payments

  For your convenience UTBox offers an automatic payment facility for credit card payments. If you have not yet made a payment, or have run out of credit please click here how to make an initial...
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Fax dialing help

Dialing in or sending out from our service is governed by the normal rules of the telephone system. For people sending to you When you start your service with UTBox, or any other company providing you...
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Firewall/virus/spam software

  UTBox sends you legitimate mail with attachments and pre-formatted text. Some firewall/spam/virus software safely but incorrectly identify these emails and their attachments as spam/viruses or...
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Getting started with the Fax Printer Driver for Windows Vista

Welcome to getting started with the UTBox Fax Printer for Windows Vista. This article shows how to use the UTBox Fax Printer Driver once it has been installed. Please note that Windows Fax and...
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First time use of the UTBox Fax Printer Driver

Due to the way Windows implements Windows Fax and Scan, you will need to perform some extra steps during the first use of the UTBox Fax Printer Driver. These are required to fulfill the Windows...
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Supported file types

Currently UTBox Internet Fax to email supports the following document types:
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Local Number Portability (LNP)

  The practice and ability of moving a phone/fax number from one provider to another is known as local number portability (LNP). UTBox is currently a client of international carrier Verizon...
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Getting started with internet faxing

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fax and sms messaging latest news
No more disclaimers and re-try control
New settings introduced to allow for ignoring the email body and controlling how faxes are re-tried.
Wednesday, 13 January 2010
Support related notices
New facility for receiving live support and operational update notices
Thursday, 17 December 2009
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fax and sms messaging case studies
Florist network delivers flowers with the aid of UTBox
One of Australia's largest florist brands makes use of the UTBox system to fulfill orders.
Services ¦ Internet Fax
Small web design company benefits as a low volume user
A small web design company had low volume fax needs from changing locations
Services ¦ Internet Fax
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