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Internet Fax Support Articles

Below is a list of our most popular support articles.

For all support related needs and a full list of support articles please visit our Support section.


Getting started with internet faxing

Welcome to getting started with internet faxing. Once you have signed up a UTBox account you are ready to begin! Please see the video below and/or read the steps to take. There is also a screen-shot...
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Average: 4.6
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Fax dialing help

Dialing in or sending out from our service is governed by the normal rules of the telephone system. For people sending to you When you start your service with UTBox, or any other company providing you...
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Average: 4.6
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Supported file types

Currently UTBox Internet Fax to email supports the following document types:
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Average: 4.5
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Setting up automatic payments

  For your convenience UTBox offers an automatic payment facility for credit card payments. If you have not yet made a payment, or have run out of credit please click here how to make an initial...
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Average: 4.5
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Prepaid pricing - the specifics

  The pricing schedule is available from here.
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Average: 4.3
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Creating a PDF document

Portable Document Format (PDF) was invented to ensure that a document, once created, would appear and behave in exactly the same manner no matter where it was displayed after that. For this reason we...
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Average: 4.1
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Failed to convert my fax

  We do our best to make our system capable of converting all kinds of document, but for various technical reasons there are some documents that can't be converted. For example, Word documents...
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Average: 4
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Local Number Portability (LNP)

  The practice and ability of moving a phone/fax number from one provider to another is known as local number portability (LNP). UTBox is currently a client of international carrier Verizon...
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Average: 4
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Fax call retry settings

It is possible to adjust the number of retries and retry delay to your outgoing fax transmissions before they report a failure. The settings relate to: how many times UTBox should attempt to...
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Average: 4
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Premium Numbers

  We can provide 1300/1800 numbers for use with our service, as well as premium numbers in most of our number areas. Premium numbers within our range are charged at $60. Please contact us to...
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Average: 4
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fax and sms messaging latest news
UTBox Member Centre facelift
The UTBox Member Centre gets a facelift
Sunday, 30 October 2011
Fax Local Number Porting
Local number porting now available for your fax number.
Tuesday, 25 October 2011
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fax and sms messaging case studies
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One of Australia's largest florist brands makes use of the UTBox system to fulfill orders.
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Small web design company benefits as a low volume user
A small web design company had low volume fax needs from changing locations
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